Refund Policy

At True Tidy, we are committed to providing high-quality cleaning services and ensuring client satisfaction. If you are not satisfied with any aspect of your service, you must notify us within 24 hours of the cleaning, and we will promptly address the issue, which may include offering a re-clean of the affected area at no additional charge. Refunds will only be considered if a service was not provided as agreed, if True Tidy failed to complete the cleaning according to the confirmed scope of work, or if a valid issue is reported within 24 hours of service. Approved refunds will be processed using the original payment method, although processing times may vary depending on your bank or payment provider, and third-party fees will not be included. Refunds are not available for dissatisfaction based on personal preference, failure to provide safe and accessible conditions, issues reported after 24 hours, or additional services requested beyond the original booking. For recurring clients, refunds or adjustments will only apply to the specific service where an issue occurred, and any prepaid or discounted packages will be adjusted accordingly. To request a refund or service adjustment, clients should contact True Tidy directly via phone, email, or website message, providing details of the issue and the service date. By booking with True Tidy, you acknowledge and agree to this Refund Policy and our commitment to resolving concerns fairly, promptly, and professionally.At True Tidy, we are committed to providing high-quality cleaning services and ensuring client satisfaction. If you are not satisfied with any aspect of your service, you must notify us within 24 hours of the cleaning, and we will promptly address the issue, which may include offering a re-clean of the affected area at no additional charge. Refunds will only be considered if a service was not provided as agreed, if True Tidy failed to complete the cleaning according to the confirmed scope of work, or if a valid issue is reported within 24 hours of service. Approved refunds will be processed using the original payment method, although processing times may vary depending on your bank or payment provider, and third-party fees will not be included. Refunds are not available for dissatisfaction based on personal preference, failure to provide safe and accessible conditions, issues reported after 24 hours, or additional services requested beyond the original booking. For recurring clients, refunds or adjustments will only apply to the specific service where an issue occurred, and any prepaid or discounted packages will be adjusted accordingly. To request a refund or service adjustment, clients should contact True Tidy directly via phone, email, or website message, providing details of the issue and the service date. By booking with True Tidy, you acknowledge and agree to this Refund Policy and our commitment to resolving concerns fairly, promptly, and professionally.